Refund policy

Return Policy

Returns are accepted within 14 days of delivery for store credit only.

Please note:

• We are not responsible for return packages that are lost, damaged, or not received.

• International duties and taxes are non-refundable.

• As we do not resell returned items, every customer is guaranteed a brand-new product, helping us minimize waste and maintain quality standards.

If you’d like guidance in selecting the best style for your hair before purchasing, our team is always happy to assist.

Eligibility

To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With tags and in its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at paroera.info@gmail.com.

If your return is approved, instructions will be sent to you. Items returned without prior approval will not be accepted.

For any return questions, feel free to email us at paroera.info@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Non-Returnable Items

• Sale items

• Gift cards

Exchanges

The quickest way to receive your desired item is to return the original item for store credit, then place a new order for the replacement.

Refunds

We do not offer refunds to the original payment method. All approved returns are processed as store credit only.